When a user exports data from EEGer to be sent or uploaded into another version of EEGer, this data is saved as a special type of file that only EEGer can use. EEGer utilizes non-standard file formats in order to deliver data between computers. This is to ensure the security of confidential client information and to prevent modification of that data. Because of this, some email clients will flag these files as spam, or as files that may be potentially harmful or malicious. These safeguards are put in place by email clients in order to protect their users, and are a very important part of many modern email clients. They help to protect users against scammers and malicious files. While the files generated and used by EEGer are 100% safe to use and install, your email client may not know this - it may move emails with these files to Spam, prevent them from being delivered, or not allow you to send the email if you have one of these files as an attachment.

 

We often hear users experiencing these issues when using Gmail or other Google mailing services. Thankfully, there are some ways to work around these restrictions to allow you to send the files you need to other users. Some of these suggestiions include use of third-party programs or softwares - as always when sending files online, it's important to understand the Terms of Service of the websites or programs you are using. How websites treat your data, such as data retention policies, may be important for compliance purposes, if transferring data which contains confidential information. Please keep this in mind, as we can not guarantee how third-party companies manage or interact with this data (and how they handle it may also change in the future).

Attaching Files to Gmail Email
Attaching File Through Google Drive

While Gmail may not allow you to attach some files directly to an email as an attachment, Google does allow for files to be uploaded to Google Drive and connected or 'attached' to an email in a different way. For all extents and purposes, sending a file by email using Google Drive works nearly identically as attaching and sending a file normally. Steps on how to do this are broken down below:

 

1. Instead of the normal attach button (paperclick), click the Google Drive icon (highlighted) to attach a file to the email. When you hover over this button, it should say Insert Files Using Google Drive

2. A window will appear asking you to select which file you would like to upload. By default, it will display files already stored on your Google Drive. To upload a new file from your computer, press the Upload button.
3. Drag the file you would like to upload into the window or press the button labelled Select files from your device to browse your computer for a file.
4. Once the file is selected, click the Attachment button in the bottom right. This will ensure that the file displays properly as an attachment for the recipient. If you try this and it does not work for the receipient, repeat the above steps and instead choose Drive link.
5. Once you have selected Attachment or Drive link, press Upload in the bottom left to finish uploading your file to Google Drive. After this process is complete, you will return to composing your email with the attached file present.
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