EEGer versions 4.2 and earlier are reaching their end of service and will not be functional after 12/31/19. EEG Spectrum International, the previous distributor of the EEGer4 software, set expirations on your licenses that will cause them to stop working after 12/31/2019, and we are unable to undo this if you are on version 4.2 or earlier.
To update the expiration past 2019, EEGer users on version 4.2 of the software (or older) will need to upgrade their software before the end of the year to remain operational. If this will affect your license, you will begin seeing a countdown within your EEGer software.
This may also require an upgrade to your hardware - If you are using a two-computer setup on Windows XP, you will likely need to upgrade your hardware.
You may also be seeing a message saying "Dongle expires in XX days." This is a separate issue that can be addressed by following the steps in this article.
While EEG Store is a different company (started years after ESI folded), our mission is to provide steady support for our community and the professionals who rely on the EEGer software -- this includes customers of the former companies. Still, please note that we are unable to reverse the expiration of 4.2 and older versions of the software, as the expiration is built into the software. Also, according to federal medical regulations set by the FDA, we are legally not allowed to provide support or service for those versions of the software.
If you've worked with our team you know: we work diligently and enthusiastically to provide affordable and reliable support.
If you need to upgrade your license, we have two solutions:
Preferred Solution: Upgrade to the active branch -- EEGer 4.4. This version is a significant upgrade over all previous versions of the software, with increased hardware support, a new game engine, an improved interface, and much more. Upgrading to this version is a paid upgrade, but ensures you and your clients receive the best EEGer experience possible. We would like to get everyone on the most up-to-date version of the software, so for a limited time we are offering deep discounts on upgrading your license.
Free Option: Upgrade to the older, frozen branch -- EEGer 4.3. This frozen branch has improvements over the previous branches, but is no longer under active development. If you do not have the ability to upgrade to the latest branch, this is a good option because we are able to continue providing you with excellent support and can ensure that this version of the software will remain functional.
We are offering discounts throughout the rest of the year to upgrade your software and hardware.
How Can EEG Store Help Me?
The EEG Store crew are here to make this transition as seamless and hassle-free as possible.
It has been our great pleasure to get to know this outstanding community of clinicians and mental healthcare providers over the past few years. Some of you have been using EEGer for more than a decade -- we are grateful for your loyal support and for the life-changing work you do in the world. We look forward to hearing from you before the end of the year!