At times, the home-user or supervising clinician may encounter home use errors. Thankfully, the majority of these errors can be corrected by the clinician or home-user once identified. Error codes appear in new windows which require the user to click OK to dismiss. 

The error window will report the stage in which an error occurred, as well as the reason (error code) associated with the error. Once an error has occurred, it is recommended to close and reopen the software before attempting to retry an action or troubleshoot the issue. If the home-user reports a problem with their system, we recommend asking if an error code was displayed.

Error codes can range from a value of 0 to 299. Additionally, there are internal debug codes which range from 900-999. It is important to note that not all values in these ranges have an associated error code. Errors below 100 relate to reading data from the home use flash drive. Errors between 100 and 199 are related to the update file from the supervising clinician being created or on the supervising clinician’s system. Errors between 200 and 299 relate to the update file while on the home use system.

For the purposes of this section, nn can be substituted for any error code in the table below. For example, 100 + nn would denote that error nn occurred with the update file from the supervising clinician. As an example, an error code of 141 (100 + 41) means that the update file from the supervising clinician (100) was created on a date ahead of the system’s time (41).

Error

Meaning

 

Error

Meaning

100+nn

Error nn for Update File

 

200+nn

Error nn for Updated File

1

No Dongle Connected to Computer

 

30

Wrong Dongle Number

2

Date Error on Computer or File

 

31

EXPIRATION=missing

3

Buffer Allocation Error

 

32

REMAINING=missing

4

Resulting Session Count Invalid

 

33

Invalid Number Remaining

6

Update=error

 

34

PLAN= or CLIENT= missing or out of order

7

Update File Already Used

 

35

Memory Allocation Error

8

Reallocate Buffer Error

 

36

PROTO=missing

9

Unable to Reopen File for Write

 

37

LAYOUT=missing

20

Not a Home Use License

 

40

CREATED=missing

22

Failed Opening EXPIRY

 

41

Created on Future Date (ahead of current system time)

22

Failed Opening EXPIRY

 

42

CLIENT=missing

24

CHECK= missing

 

43 or 101

Mismatched Client ID

25

Bad CRC

 

44

WRITTEN=missing

26

DIGEST=missing

 

45

Written on Future Date (ahead of current system time)

27

Bad Hash

 

100

Mismatched Dongle Number

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