In certain circumstances, error codes may be encountered during the Home Use process. These errors are documented below.

Error codes appear in new windows which require the user to click OK to dismiss. Once an error has occurred, it is recommended to close and reopen the software before attempting to retry an action or troubleshoot the issue.

Errors between 100 and 199 indicate a problem on the Clinical EEGer system. Errors between 200 and 299 indicate a problem on the Home Use system.

Error Code Meaning Next Steps
100 or 200 Mismatched dongle number Remake HU File for Correct Dongle Number
101 or 201 No Dongle Connected to Computer Connect Dongle to Computer
102 or 202 Date Error on Computer or File Remake Home Use file
103 or 203 Buffer Allocation Error Remake Home Use file
104 or 204 Resulting Session Count Invalid Remake Home Use file with fewer session permissions
106 or 206 Update=error Remake Home Use file
107 or 207 Update File Already Used Select the correct file or create a new one
108 or 208 Reallocate Buffer Error Remake Home Use file
109 or 209 Unable to Reopen File for Write Remake Home Use file
120 or 220 Not a Home Use License Ensure the Home Use dongle is connected
122 or 222 Failed Opening EXPIRY Remake Home Use file
124 or 224 CHECK= missing Remake Home Use file
125 or 225 Bad CRC Remake Home Use file
126 or 226 DIGEST=missing Remake Home Use file
127 or 227 Bad Hash Remake Home Use file
130 or 230 Wrong Dongle Number Remake Home Use file with correct Dongle number
131 or 231 EXPIRATION=missing Remake Home Use file
132 or 232 REMAINING=missing Remake Home Use file
133 or 233 Invalid Number Remaining Remake Home Use file
134 or 234 PLAN= or CLIENT= missing or out of order Remake Home Use file
135 or 235 Memory Allocation Error Remake Home Use file
136 or 236 PROTO=missing Remake Home Use file
137 or 237 LAYOUT=missing Remake Home Use file
140 or 240 CREATED=missing Remake Home Use file
141 or 241 Created on Future Date (ahead of current system time) Verify system time on both Clinical EEGer system and Home Use system, then remake Home Use file
142 or 242 CLIENT=missing Remake Home Use file
143 or 243 Mismatched Client ID Remake Home Use file using the correct Client ID for the Home Use system, or select the correct Client ID when installing the file.
144 or 244 WRITTEN=missing Remake Home Use file
145 or 245 Written on Future Date (ahead of current system time) Verify system time on both Clinical EEGer system and Home Use system, then remake Home Use file
Knowledge Base Article Tags: