Home Use Error Codes

Amplifier

Archive

In certain circumstances, error codes may be encountered during the Home Use process. These errors are documented below.

Error codes appear in new windows which require the user to click OK to dismiss. Once an error has occurred, it is recommended to close and reopen the software before attempting to retry an action or troubleshoot the issue.

Errors between 100 and 199 indicate a problem on the Clinical EEGer system. Errors between 200 and 299 indicate a problem on the Home Use system.

Error Code	Meaning	Next Steps
100 or 200	Mismatched dongle number	Remake HU File for Correct Dongle Number
101 or 201	No Dongle Connected to Computer	Connect Dongle to Computer
102 or 202	Date Error on Computer or File	Remake Home Use file
103 or 203	Buffer Allocation Error	Remake Home Use file
104 or 204	Resulting Session Count Invalid	Remake Home Use file with fewer session permissions
106 or 206	Update=error	Remake Home Use file
107 or 207	Update File Already Used	Select the correct file or create a new one
108 or 208	Reallocate Buffer Error	Remake Home Use file
109 or 209	Unable to Reopen File for Write	Remake Home Use file
120 or 220	Not a Home Use License	Ensure the Home Use dongle is connected
122 or 222	Failed Opening EXPIRY	Remake Home Use file
124 or 224	CHECK= missing	Remake Home Use file
125 or 225	Bad CRC	Remake Home Use file
126 or 226	DIGEST=missing	Remake Home Use file
127 or 227	Bad Hash	Remake Home Use file
130 or 230	Wrong Dongle Number	Remake Home Use file with correct Dongle number
131 or 231	EXPIRATION=missing	Remake Home Use file
132 or 232	REMAINING=missing	Remake Home Use file
133 or 233	Invalid Number Remaining	Remake Home Use file
134 or 234	PLAN= or CLIENT= missing or out of order	Remake Home Use file
135 or 235	Memory Allocation Error	Remake Home Use file
136 or 236	PROTO=missing	Remake Home Use file
137 or 237	LAYOUT=missing	Remake Home Use file
140 or 240	CREATED=missing	Remake Home Use file
141 or 241	Created on Future Date (ahead of current system time)	Verify system time on both Clinical EEGer system and Home Use system, then remake Home Use file
142 or 242	CLIENT=missing	Remake Home Use file
143 or 243	Mismatched Client ID	Remake Home Use file using the correct Client ID for the Home Use system, or select the correct Client ID when installing the file.
144 or 244	WRITTEN=missing	Remake Home Use file
145 or 245	Written on Future Date (ahead of current system time)	Verify system time on both Clinical EEGer system and Home Use system, then remake Home Use file