Instructions on how to install the EEGer software are included below, as well as links to other helpful knowledge base articles.

EEGer Quick Start Guide (How to Install the Latest Version)

To install the latest version of EEGer, please refer to the Quick Start Guide linked below:
EEGer Quick Start Guide

Installing the EEGer4 Neurofeedback Software (Older Versions)

Preparations for Installation

  1. Download the installer for the latest version of the EEGer software from our support site's download page. Downloading the installer may take several minutes depending on the computer's internet connection speed.
    Please note that the latest version will be in the second column of the table at the top of the page where highlighted.
    Click Here for Download Link

    IMPORTANT NOTICE: Licenses enabled for the 43 branch of the software are not compatible with the latest version of the 44 branch of software. If you have questions about this, please contact EEG Store with your license number for more information.
    IMPORTANT NOTICE: Windows 7 is no longer supported by Microsoft - users with Windows 7 systems may experience compatibility issues when installing the latest versions of the software. It is not recommended to use Windows 7 systems with EEGer.

  2. Ensure that there is no EEG amplifier or EEGer security dongle connected to the computer. Having these devices connected at this stage can cause files to fail to install during the installation process.

  3. If there are existing EEGer files present on the computer, it is STRONGLY RECOMMENDED to create a backup of these files to prevent accidental data loss. Renaming the existing EEGer folder located at C:/EEGer will also help to preserve any files that may be deleted or overwritten during the installation process.

Installation Process

  1. Locate and run the EEGer software installer that was previously downloaded (likely in the Downloads folder of the computer). For most installations, the default installation options are okay to accept (click OK or Yes when prompted).
  2. Once the installer has finished, connect the EEG amplifier and EEGer security dongle, if available.
  3. Ensure that the taskbar is set to autohide to allow EEGer to properly display.
  4. Ensure that the connected displays are set to a resolution of 1920x1080p, and that they do not have additional scaling or zoom set above 100%, as this can also impact how EEGer displays information.
  5. Ensure that any additional games or utilities are installed.
  6. If necessary, ensure that the latest enabling keyfile is installed. This keyfile will 'unlock' the software and allow for live sessions, as well as enabling additional games or features if purchased/installed. This can also be done from within the software as needed.
  7. Set antivirus and Windows Defender/Windows Security exceptions for EEGer and its games.
  8. Open the EEGer4 neurofeedback software.

First-Time Startup

Upon opening EEGer for the first time, several prompts can appear. Close or dismiss these notifications to get to the software's main screen. These include:

  1. Dual Monitor Warning
  2. Taskbar Warning
  3. Client Backup Reminder
  4. Amplifier Configuration Check
  5. Operator Name Query

EEGer will open in single-monitor mode by default for a fresh installation - adjust the computer's display mode before continuing. If connecting an external display via HDMI, ensure that the playback devices are set correctly to ensure reward sounds are heard.

Game Initialization Tool & Installing Additional Games

If installing a version prior to 440s, a red message will be present in the center of the screen saying that the games are not found. This is okay, as we will now scan the system for installed games. This will detect the base games that come with EEGer, as well as any additional feedback displays that have been installed. If additional games need to be installed, these steps should be followed after any additional games are installed. Instructions on installing additional feedback displays (games) can be found here.

The process for running the Game Initialization Tool is as follows:

  1. Open EEGer and navigate to Tools>Game Initialization Tool from the top toolbar of EEGer's main screen.
  2. After a moment, a list of installed games should appear. Click Done-Save Configuration at the bottom of the menu.
  3. Click SAVE all games at the bottom of the next menu and return to EEGer's main screen.

Configuring EEGer for Correct EEG Amplifier

By default, EEGer is configured for the A202 amplifier. If using a different model of EEG Amplifier, the software can be configured in the settings menu:

  1. Open EEGer and navigate to Options>EEGer Configuration Options>Devices from the top toolbar of EEGer's main screen.
  2. Locate option 6 Source of EEG/peripheral data and select the connected device from the dropdown list. If the device is not present on this list, you may need to first enable experimental/investigational devices.
  3. If using a BrainMaster, Pocket Neurobics, or ThoughtTechnology amplifier, additional settings will need to be adjusted to complete the configuration process.
    1. Pocket Neurobics Instructions - (U-Wiz, Q-Wiz)
    2. Neurobit Optima Instructions - (Optima 2, Optima+ 4)
    3. ThoughtTechnology Instructions - (ProComp2)
  4. Click Close preferences window in the bottom-right of the option menu to apply any changes and return to EEGer's main screen,

Transferring Client Information (Reinstallation or Transfer)

If transferring files back to EEGer from a renamed folder, such as previously saved client files, follow the instructions here.

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Getting Started