"Keyfiles are small files that represent a user’s software license. The keyfile ‘unlocks’ the software by telling it which games and features it is licensed to use. In order to run live training sessions with EEGer a valid enabling keyfile must be installed onto the computer.

Note: A keyfile is not required to use the software in demonstration mode. This is useful when trying out EEGer prior to making a purchase or when testing a computer to see if it meets the software requirements.

To install a keyfile, follow the instructions below:

Latest EEGer Versions (EEGer4 440t or Later)

New versions of the EEGer software automatically find and install keyfiles when they become available. EEGer will check for new keyfiles when it is opened with the EEGer Security Dongle connected. If a new keyfile is found it will be installed in the background without interrupting the use of the software.

To allow EEGer to automatically download and install keyfiles, the following requirements must be met:

  1. A compatible EEGer version is installed on the computer (EEGer4 440t or Later).
  2. The EEGer Security Dongle is connected to the computer prior to EEGer being opened.
  3. The computer has a stable internet connection.

Older EEGer Versions (EEGer4 440s or Earlier)

Older versions of the software require keyfiles to be manually downloaded and installed.

  1. Download the latest keyfile for the EEGer license. Keyfiles are typically sent by email from EEG Store.
  2. Once the file is downloaded onto the computer, locate and double-click the file to install it. A confirmation message will appear if the keyfile was installed successfully.
    1. If the message How do you want to open this file? appears, the keyfile was either not downloaded correctly or the file that was downloaded is not a keyfile. This message will also appear if the keyfile was not downloaded to the computer with EEGer installed on it.
  3. If the installation is not successful, the keyfile may need to be installed from within EEGer.
    1. Open EEGer and navigate to Files>Read EEGer keyblock files (.EKB) from the top toolbar of EEGer's main screen.
    2. A File Explorer window will appear. Navigate to the keyfile, select it, then click Open in the bottom-right of the File Explorer window.
    3. A confirmation message should appear confirming that the installation was successful.

Frequently Asked Questions

I did not have my dongle connected when I opened the software for the first time, what do I do?

EEGer will check for new keyfiles each time the software is opened. To search for keyfiles again, close and reopen EEGer.

  1. Close EEGer
  2. Ensure that the EEGer Security Dongle is connected to the computer.
  3. Reopen EEGer - after 15-30 seconds, any new keyfiles will be installed.

I upgraded my software but no new keyfile is available, what do I do?

EEG Store may not know that you've upgraded! Please contact us by email and let us know your name, dongle number, and EEGer version, and we'll make sure new keyfiles are available through the cloud going forward.

If you believe there is a technical issue, please contact EEG Store for assistance.

How long will it take for a new keyfile to be available?

When expecting a new keyfile from EEG Store, please allow for the standard 1-2 business days for the keyfile to be available. We will notify you by email when the new keyfile is available and provide installation instructions.

Is the process of installing keyfiles different for Home Use systems?

No, the process is identical for both Clinical and Home Use systems.

I am unable to connect my computer to the internet, what do I do?

If the EEGer system cannot connect to the internet, keyfiles can still be installed manually. Please inform EEG Store that you are unable to connect to the internet and we will send your keyfile by email.

The latest keyfile can be downloaded onto an internet-connected device and then moved to the EEGer system using a flash drive or other external storage device.

  1. Locate an external storage device such as a flash drive or an external hard drive.
  2. Connect the storage device to an internet-connected device.
  3. Download the latest keyfile received from EEG Store.
  4. Once the download has been completed, locate the file on the computer and move it to the external storage device.
  5. Move the external storage device to the EEGer system.
  6. Locate and double-click the file on the external storage device to install it. A confirmation message will appear if the keyfile was installed successfully.
    1. If the message How do you want to open this file? appears, the keyfile was either not downloaded correctly or the file that was downloaded is not a keyfile. This message will also appear if the keyfile was not downloaded to the computer with EEGer installed on it.
  7. If the installation is not successful, the keyfile may need to be installed from within EEGer.
    1. Open EEGer and navigate to Files>Read EEGer keyblock files (.EKB) from the top toolbar of EEGer's main screen.
    2. A File Explorer window will appear. Navigate to the keyfile, select it, then click Open in the bottom-right of the File Explorer window.
    3. A confirmation message should appear confirming that the installation was successful.

EEGer is reporting ‘Error Code 1.0’ when trying to install a keyfile?

This message indicates that the internet connection may be unstable, or the KeyServer is temporarily unavailable. Try reconnecting to the internet and installing the keyfile again. If the message reports that the ‘channel is closed’, wait 20-30 minutes and then try again. Contact EEG Store if issues persist."

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