On some computers, the neccesary driver files for the Pocket Neurobics devices may fail to automatically install when the device is first connected to the system, or when the EEGer software is installed. To manually install these missing files, follow the steps below.

  1. Ensure the computer is connected to the internet.
  2. With the amplifier connected to the computer, right-click the Start button on the taskbar - by default, this is in the lower-left of the screen and should look like four squares
  3. Select Device Manager from the list of options.
  4. A new window should appear detailing all of the devices connected to the computer. Under the section for Other devices we should see an entry for the amplifier. This will show up as pn U-wiz for the two-channel model and pn Q-wiz for the four channel model. A small yellow warning icon should be visible on the device's picture. 
  5. A quick way of identifying the amplifier is by disconnecting and reconnecting the device to the computer. When the device is unplugged, it will disappear from the list. When reconnected, it should appear in the Device Manager. 
  6. Once identified, right-click on the device and select Properties from the context menu. 
  7. Click the Driver tab followed by Update Driver - select Search automatically for updated driver software on the next screen that appears.
  8. This will begin searching online for the file, and will likely say 'No Drivers Found' or 'Best Drivers Already Installed' once the scan is complete. At the bottom of this screen, click Search for updated drivers on Windows Update.
  9. Select Check for updates.  Note that this option may not be visible if Windows is currently downloading or installing other upgrades. If so, wait until Windows has finished with the updates (this may require the computer to restart). 
  10. Once Windows has finished scanning for updates, select View optional updates.
  11. The Pocket Neurobics U-Wiz driver file should be available under the Driver updates section. Select this update and begin the update process. 
  12. Once completed, the computer may need to be restarted. Typically this process needs to be repeated twice to fully install the amplifier's driver. After installing the file once, repeat Steps 3-8 to finish the installation process if needed.
  13. On some systems, users have had to install pending Cumulative and Feature Updates in order for the optional U-Wiz driver to appear. This can take some time depending on how long it has been since the computer was last updated.
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