EEGer licenses require renewal on a regular basis to ensure that EEG Store has up-to-date contact information on file and to ensure that the software license is still in use.
EEGer licenses are set to expire on a regular basis. The renewal process typically occurs once every year. The month that the expiration occurs is based on the Licensee name.
When an expiration is approaching, the user will see a warning message in the middle of EEGer’s main screen. This warning will start 30 days prior to the expiration.
During this countdown period, the Licensee should contact EEG Store to begin the renewal process. If possible, this request should come from an email address or phone number already on file with EEG Store for the license in question.
Once the request is received, EEG Store will review the license and contact information on file. If it has been more than two years since contact information has been verified as up-to-date, the Licensee must provide updated contact and licensing information.
If any of the following information has changed, the Licensee should inform EEG Store to update the information on file:
Once updated information is collected (if needed), EEG Store will provide a keyfile to extend the license. The process for installing this update file is simple, and instructions are provided to the user when the keyfile is sent.
To ensure that there is no interruption to the software’s performance, it is recommended to contact EEG Store to begin the renewal process as soon as an expiration warning is noticed in the software. On average the renewal process is completed within 1-2 business days of the initial renewal request.
EEGer is an FDA-cleared Class II medical device. As part of this, the software must meet certain compliance requirements from the FDA and other regulatory bodies. This includes ensuring that up-to-date information is on file for all users, and ensuring that only authorized users have access to the system.
As a distributor of the EEGer software, EEG Store is required to help collect this information to maintain compliance.